instal the last version for mac DameWare Remote Support 12.3.0.12

Remote monitor support occurs when an IT technician connects to a remote device, whether it’s a desktop computer, laptop, or mobile device, and takes over the controls of that remote device from their own device to troubleshoot and resolve issues as if they’re on the affected device without needing to physically be on the problematic device.

The only difference is you’ll have the option either to view the monitors on your single screen or to switch between monitors as you take control of the user’s device. Once you have a solution that allows remote support for multiple monitors, the process of providing remote support is very similar to the process of providing support for a workstation with a single monitor. Without a tool specifically designed to make multi-monitor support easier, technicians may struggle to maneuver between the various monitors and view screens while resolving end user problems. To provide remote support to multiple monitors, you need a remote access solution designed to let IT technicians access and control users’ computers from a remote location with the ability to more easily switch between monitors.

How to provide remote support to multiple monitors.

Instal the last version for mac DameWare Remote Support 12.3.0.12